OCC students face Zoom outage, web challenges as virtual semester begins

OCC students were informed of technical issues during the first week of classes.

As students at Orange Coast College began the first day of the new semester, a nationwide Zoom outage caused additional headaches for students and faculty among all the uncertainties of entirely online instruction.

The video conferencing service, Zoom, reported a partial outage that lasted about four hours on Monday just as millions began using the service that has become invaluable to students and educators during the pandemic.

Additionally, the online learning application Canvas also reported that some users were having trouble gaining access to the site.

According to an email sent out by Pam Walker, the interim vice president of instruction, students having trouble accessing Zoom were directed to try using the app.

The email also directed students struggling to access Canvas through MyOCC to use the OCC app or to access Canvas directly at canvas.cccd.edu.

In an email to faculty on Tuesday afternoon, Walker stated that some issues with Zoom, the MyCoast portal and Canvas were still being reported. She encouraged faculty to be helpful and patient as CCCD IT resolves the issues.

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